Frequent Asked Questions
Do you use brokers or subcontractors?
No—your move is handled directly by our truck and crew.
Who will I be working with?
The same team that quotes, schedules, and coordinates your move.
How far in advance should I book my move?
We recommend booking at least 2-4 weeks ahead for local moves and 4-6 weeks for long-distance relocations. Peak season (May-September) and end-of-month dates fill up quickly, so earlier booking ensures your preferred date.
What's included in your moving estimate?
Our estimates include loading, transportation, unloading, and basic furniture protection. We provide free in-home or virtual assessments to give you an accurate quote with no hidden fees.
Do you offer packing services?
Yes! We offer full-service packing, partial packing, or you can pack yourself. We also supply quality boxes and packing materials for purchase.
Are my belongings insured during the move?
All moves include basic valuation coverage at no extra charge. We also offer full-value protection for complete peace of mind—ask us about options during your quote.
What items can't you move?
For safety reasons, we cannot transport hazardous materials, perishables, plants, or high-value items like cash and jewelry. We'll provide a complete list during your consultation.
How do you handle fragile or specialty items?
Our team is trained to pack and move delicate items including antiques, artwork, pianos, and electronics using specialized materials and techniques.
What happens if something gets damage?
We take great care, but if damage occurs, simply file a claim within 90 days. Our team will work with you to resolve it promptly and fairly.
Do you offer storage solutions?
Yes, we provide short-term and long-term storage in secure, climate-controlled facilities—ideal for staging between homes or downsizing.
Can you move me on weekends or evenings?
Absolutely. We offer flexible scheduling including weekends and after-hours moves to accommodate your timeline.
Can you move me into a building with elevator restrictions or limited parking?
Yes, we handle moves in apartments, high-rises, and gated communities regularly. Let us know about any building rules, reserved elevator times, or parking permits needed.
What forms of payment do you accept?
We accept cash, checks, and all major credit cards. Payment is due upon delivery unless other arrangements are made in advance.
Are there any additional fees I should know about?
Potential extras include stairs, long carries from the truck, bulky items (pianos, safes), or storage-in-transit. We disclose all possible charges upfront during your estimate.